Refund Policy

Last updated: 27 August 2026

This Refund Policy explains when we refund purchases made on Onlyoss. It forms part of our Terms and Conditions, and should be read alongside our Pricing page.

1. What there is to refund

Onlyoss is free to use, and the free plan will always be free. The only thing that is ever charged for is a subscription to a paid Onlyoss plan, sold by us. There is nothing else to buy here: no account credit, no wallet, no per-item purchases, no tips, and no payments between members. So this policy is about one thing — your subscription.

2. Cooling off: the first 14 days

If you are in the EU or the UK, you have a statutory right to withdraw from a purchase of digital services within 14 days. We apply the same 14 days to everyone, wherever you are:

If you cancel a new subscription within 14 days of the first charge, we refund it in full, to your original payment method. Ask us at support@onlyoss.com — cancelling in your settings stops the renewal but does not by itself trigger the refund.

This applies to a first subscription, and to the first charge after an upgrade to a more expensive plan. It is not a monthly right: it does not apply to renewals, which section 3 covers.

3. Renewals

Subscriptions renew automatically, and we email you before an annual renewal so it is never a surprise. You can cancel at any time from your account settings; cancelling stops the next renewal and you keep the plan until the end of the period you have already paid for.

We do not routinely refund a renewal you forgot to cancel. But if you contact us promptly after an unwanted renewal and have not made real use of the paid features in that period, we will normally refund it as a gesture of goodwill. Tell us and we will look at it.

4. Part-used periods

If you cancel in the middle of a period, we do not refund the remainder of it — you keep the plan until the period ends, which is what you paid for. Nothing is lost when it ends: your profile, your verified rank, your competition record and your page all continue on the free plan.

5. When we refund, whatever the timing

We will put things right where the fault is ours. Contact us and we will refund or credit you where:

• you were charged twice, or charged an amount you did not authorise;
• you were charged after cancelling;
• you were charged for a plan you never received, or a feature you paid for was withdrawn during a period you had already paid for;
• a technical fault on our side prevented access for a meaningful period and we could not fix it.

6. Your statutory rights

Nothing in this policy limits rights you have under the consumer law of your own country. Section 2 gives effect to the EU and UK 14-day right of withdrawal for digital services, and does not replace any broader right you may have.

7. How to ask for a refund

Email support@onlyoss.com from the address on your account, telling us:

• your account username;
• the date and amount of the charge;
• what went wrong.

We aim to respond within 5 business days. Approved refunds are returned to your original payment method and typically appear within 5 to 10 business days, depending on your bank.

8. Please contact us before your bank

If something looks wrong, tell us first. We can usually resolve it faster than a chargeback, and a chargeback raised without contacting us may lead to your account being suspended while the dispute runs.

9. Payments and our payment provider

Our payment provider acts as merchant of record for subscriptions. Its terms apply to the payment transaction alongside this policy, and refunds are issued through it. Where its policy gives you broader rights than this one, its policy applies.

10. Abuse of this policy

This policy exists to be fair, not to be farmed. Where we see a pattern of subscribing, using the paid features, and asking for a refund, we may decline further requests and close the account.